
Poor video and audio leads to ineffective conferences degrading business. Contrary to popular opinion, the issue is not bandwidth, it is packet loss.
Poor performance and connectivity issues lead to increased support tickets and low user experience. “Unable to maintain a steady connection (i.e., random disconnects)” and “Poor quality audio/video” are the top two support issues.
Traditional VPNs and other ZTNA solutions are complex to manage, slow to scale, and use older security methods that lead to frustrated users with unreliable connections, constant disconnects, and poor app performance.
“Latency is the time taken for data packets to travel from source to destination. A higher latency network is common for remote users because of “best effort” consumer-grade ISP connections and Wi-Fi. Latency degrades application performance.
Jitter is the variation in the delay of data packets from source to destination. If the jitter becomes too great, the packets arrive out of order, and the video or voice becomes jumbled. This severely impacts audio and video calls and makes communication extremely painful.
Dropped and missing packets are a fact of life. Packet loss forces applications to backoff their speed and makes them appear very slow. Unfortunately, packet loss is very common with home WiFi and roaming user public networks.
Many security solutions have failed to consider the user's quality of experience. The solutions route traffic through a data center or a PoP that may be far from the user. This means that security solutions for hybrid workers exacerbate the poor quality of experience.
Cloudbrink Quality of eXperience (QoX) service ensures that conferences call run with best quality video and audio streams
Users can take calls from anywhere without the fear of having poor quality audio or video
Enterprises can delivery the best possible customer service because they are now able to use high-definition video and audio calls
Happy customers and users leads to better business
Enterprises can deliver the best possible application performance and increase their security posture